1. Try before you pay
We always recommend starting with the free 24 hour trial. It lets you test channels, picture quality and stability on your own devices before spending anything — the safest way to avoid a bad purchase.
2. Our guarantee
If the service does not work for you and we cannot solve the problem within 72 hours of your first message, we refund your purchase in full — provided the fault lies with us.
3. When you are entitled to a refund
- The service was never activated and we could not deliver access.
- There is a documented technical fault on our side that is not resolved within 72 hours.
- You were charged twice for the same subscription.
- You bought the wrong plan by mistake and contact us before the access is used.
4. When a refund is not possible
- The problem is caused by your internet connection, router, wi-fi or device.
- The problem is caused by ISP restrictions, a VPN or local network blocking.
- You decline to cooperate with troubleshooting (for example trying another player or connection).
- A specific channel or title is unavailable; the line-up changes over time and individual channels are not guaranteed.
- The account was suspended for misuse, sharing beyond the allowed streams, or reselling.
- More than 7 days have passed since purchase and the access has been working.
5. How to request a refund
- Step 1: Message us on WhatsApp or Telegram with your username and a short description.
- Step 2: Send a screenshot or short video of the problem — it speeds up troubleshooting considerably.
- Step 3: We attempt to fix it. If we cannot within 72 hours, the refund is approved.
6. Processing time
Approved refunds are processed within 3–5 business days and returned to the original payment method. Your bank may need a few extra days before the money appears.
7. Partial refunds
On longer subscriptions we may offer a pro-rata refund for the remaining period if we judge that the service cannot be delivered satisfactorily to you. Alternatively we extend your period as compensation if you prefer.
Frequently asked questions
How long does a refund take?
We process the case in 3–5 business days; after that it depends on your bank — typically 1–3 more days.
Can I get a refund if one channel is missing?
No. The line-up changes over time and individual channels are not guaranteed. We will always help you find an alternative.
What if it buffers for me?
Contact us first. Buffering is usually caused by the connection, the player or wi-fi, and in most cases we solve it in minutes.
Do I get money back if my account is suspended for misuse?
No. Sharing beyond the allowed number of streams or reselling leads to suspension without refund.