1. Data controller
BedsteIPTV.com is the controller of the personal data we process about you. You can always contact us about your data via WhatsApp or Telegram.
| Service | BedsteIPTV.com |
|---|---|
| Contact | WhatsApp +212 618 931 089 · Telegram @IPTVUSAHUB |
| Support hours | 09:00 – 00:00 daily (EN / DA / AR) |
| Response time | Usually under 10 minutes during opening hours |
2. What data we process
- Contact details: the name or username, phone number and/or email address you provide when ordering.
- Order details: plan chosen, purchase date, expiry date and payment status.
- Technical data: service login credentials, number of active connections and error logs from support cases.
- Communication: the messages you send to our support.
We do not process card details. Payments are handled by external providers who are independent controllers.
3. Purposes and legal basis
| Delivering the subscription | Performance of a contract — GDPR Art. 6(1)(b) |
|---|---|
| Support and troubleshooting | Performance of a contract — Art. 6(1)(b) |
| Accounting records | Legal obligation — Art. 6(1)(c) |
| Preventing misuse | Legitimate interest — Art. 6(1)(f) |
4. Sharing with third parties
We never sell your data. We share it only where necessary to run the service:
- Payment providers (PayPal, bank or similar) when completing a payment.
- Server providers for operating the streaming service itself.
- Google Translate — if you switch language, page text is sent to Google for translation.
- OMDb — supplies film and series data shown on the site. No customer data is sent.
5. Retention
- Order and accounting data is kept for 5 years after the end of the financial year, as required by bookkeeping law.
- Support messages are deleted no later than 12 months after a case is closed.
- Login credentials are deleted once a subscription has expired and is not renewed within 6 months.
6. Your rights
Under the GDPR you have the right to:
- Access the data we hold about you.
- Have inaccurate data corrected.
- Have your data deleted once we are no longer required to keep it.
- Restrict processing and object to processing based on legitimate interest.
- Data portability — receive your data in a common format.
Write to us and we will answer as quickly as possible, and within one month at the latest.
7. Security
We use encryption (HTTPS/SSL), access restrictions and continuous system updates. Access to customer data is limited to people who need it to deliver support.
8. Cookies
We use only necessary and functional cookies. Read more in our cookie policy.
9. Complaints
You may lodge a complaint about our processing with your national data protection authority. In Denmark this is Datatilsynet, Carl Jacobsens Vej 35, 2500 Valby — datatilsynet.dk. We encourage you to contact us first.
Frequently asked questions
Do you store my card details?
No. Payments are handled by external providers and we never see your full card data.
Can I have my data deleted?
Yes — except for records we are legally required to keep for accounting.
Do you track what I watch?
We record only the technical connection data needed to run the service and prevent misuse — not your viewing habits for marketing.